when apologizing. or whatever it is you need to do. i find that writing is the best medium. you can get angry when you're reading the letter, but you're not face to face so you don't blow up and make a fool of yourself. any sort of immediate response is just not a good idea in my opinion. think it out. write it out. say everything you need to say with a level head. proof read it before you send it. because that way you're saying what you REALLY mean, rather than what your emotions are telling you to say. and that way there's no time for interruptions. you get to get everything out without the other person stopping you before you have made your real point. and vice versa. it's just smarter. and that's all i have to say about that.
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